Q: How can I provide feedback about my OYO stay?
A: OYO encourages guests to provide feedback about their stay. You can share your experience through the OYO app, website, or email. Feedback is crucial for the company to improve its services and address any concerns guests may have.
SHARE YOUR REFERRAL CODE & GET A REWARD OF IDR 25K OFF FOR YOU AND FRIENDS*
Cara member untuk membagikan kode:
Cara teman (non-member) untuk memasukkan kode:
Syarat dan ketentuan:
How to share the code (for member):
How to enter the code (for non-member):
Terms and Conditions:
Q: Can I smoke in my OYO room?
A: Smoking policies vary depending on the property. Some OYO hotels are completely non-smoking, while others may allow smoking in designated areas. It is essential to confirm the smoking policy with the specific property before booking.
Q: What happens if my friend cancels their booking after using my referral code?
A: If your friend cancels their booking, the referral reward for that specific booking may be reversed. It's essential to check the terms and conditions for details on the impact of cancellations on referral rewards.
Q: Does OYO offer any loyalty programs?
A: Yes, OYO offers a loyalty program called OYO Wizard. By participating in this program, you can earn points for every booking and redeem them for discounts on future stays, room upgrades, and other benefits.
Q: How can I modify or cancel my existing OYO booking?
A: You can modify or cancel your OYO booking through your account on the website or app. The specific options and deadlines for modification or cancellation will depend on the chosen rate plan and property policies.
Q: How do I book a room at an OYO property?
A: Booking a room at an OYO property is simple and can be done through their website or app. Here's how:
Visit the website or app and choose your location, travel dates, and number of guests.
Filter the search results based on your preferences like price, amenities, and property type.
Select a property and choose the room type that suits your needs.
Review the room details, amenities, and cancellation policy.
Enter your guest details and make the payment.
You will receive a confirmation email with your booking details.
Q: What should I do if I don't receive my referral reward within 48 hours?
A: If your referral reward is not credited within 48 hours, you may contact OYO customer support for assistance, providing details about the referral and check-out.
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Q: Can I invite a friend from a different country in the OYO Refer and Earn program?
A: Rewards are earned only when referring friends/family in the same country. For example, if you registered with an Indian mobile number, you'll receive OYO Rupee only when your referrals also sign up with an Indian mobile number.
Q: What happens if my referrals are flagged as invalid in the OYO Refer and Earn program?
A: If referrals are flagged as invalid, neither the referrer nor the referee will receive the referral reward.
